Bigso USA Privacy Policy

Last Updated: October 15, 2026

Bigso USA ("Bigso," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://bigsostore.com, purchase our products, subscribe to marketing communications, or otherwise interact with our services (collectively, the "Services").

This Privacy Policy also applies to our Short Message Service (SMS) and Rich Communication Services (RCS) mobile messaging programs.

1. Information We Collect

The information we collect depends on how you interact with our website and Services.

Personal and Contact Information

• Full name
• Email address
• Mobile phone number
• Billing and shipping addresses
• Customer account information
• Order history and purchase preferences

Website and Device Information

• IP address
• Browser and device information
• Website activity and browsing behavior
• Cookies, pixels, and similar tracking technologies
• Shopping cart activity
• Product views and interactions

Marketing and Messaging Information

• Email and SMS subscription preferences
• SMS and RCS marketing consent records
• Date, time, and method of subscription
• Messaging interactions and responses
• Opt-out and unsubscribe requests

Payment Information

Payment information is processed through authorized payment service providers. We may receive payment confirmation and related transaction information but do not directly store complete payment card details.

Information From Third Parties

We may receive information from service providers and partners, including Shopify, payment processors, analytics providers, advertising partners, and other companies supporting our Services.

2. How We Use Your Information

We may use personal information to:

• Process payments and fulfill purchases
• Provide customer service and respond to inquiries
• Send order confirmations, shipping updates, and other transactional notifications
• Deliver promotional emails and mobile messages where authorized
• Provide personalized product recommendations
• Send promotional offers and shopping cart reminders to eligible subscribers
• Improve website functionality and customer experience
• Analyze website and marketing campaign performance
• Maintain customer accounts and transaction records
• Prevent fraud and unauthorized transactions
• Comply with legal and regulatory obligations
• Protect our business, customers, and Services

3. SMS and RCS Messaging Privacy

Bigso USA offers a mobile messaging program through SMS and RCS, where supported.

Customers who voluntarily subscribe may receive recurring promotional and personalized marketing messages from Bigso USA.

These messages may include:

• Exclusive promotional offers and discounts
• New product launches and announcements
• Seasonal sales and special campaigns
• Product recommendations
• Shopping cart reminders
• Subscriber-only promotions
• Other marketing communications related to Bigso products and services

Messages may be delivered through SMS or RCS depending on the recipient's device, mobile carrier, and messaging capabilities.

SMS and RCS Marketing Consent

We collect mobile phone numbers and messaging consent through authorized subscription methods, including website forms, checkout opt-in options, and other approved methods.

By voluntarily subscribing, you consent to receive recurring automated marketing messages from Bigso USA at the mobile phone number provided.

Consent to receive promotional text messages is voluntary and is not a condition of purchasing any goods or services.

Providing a mobile phone number for order fulfillment or customer service does not automatically constitute consent to receive promotional messages.

SMS and RCS Opt-In Data Protection

Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes.

Bigso USA will not share SMS or RCS opt-in information, mobile messaging consent status, or related consent records with third parties or affiliates for their independent marketing or promotional purposes.

We may share mobile phone numbers, messaging consent records, and related information with authorized service providers solely as necessary to operate, deliver, maintain, and support our messaging services.

These providers may include Klaviyo, telecommunications carriers, messaging delivery partners, and other service providers involved in operating our mobile messaging program.

Mobile messaging opt-in information and consent will not be shared with third parties for purposes unrelated to providing the messaging services, except as required by applicable law.

Message Frequency and Charges

Message frequency varies depending on promotional campaigns, customer interactions, and marketing activities.

Message and data rates may apply according to your mobile carrier and service plan.

Opting Out of Mobile Messaging

You may unsubscribe from Bigso USA's promotional SMS and RCS messages at any time by replying STOP to a promotional message.

Where available, you may also use the unsubscribe or block-sender functionality provided by your messaging application.

Opt-out requests apply across both SMS and RCS promotional messaging channels.

You may receive a final confirmation message acknowledging your unsubscribe request.

Once unsubscribed, you will no longer receive promotional messages through the program unless you provide new consent.

For assistance, reply HELP where supported or contact Bigso USA using the information provided below.

4. Shopping Cart Tracking and Abandoned Cart Reminders

Our website uses cookies and similar tracking technologies to remember items placed in shopping carts, including when customers leave the website without completing a purchase.

This information may be used to send shopping cart reminders through email, SMS, or RCS, where customers have provided the required marketing consent.

Customers may opt out of promotional mobile messaging, including shopping cart reminders, at any time by replying STOP.

5. Email Marketing

Customers who subscribe to Bigso USA's email marketing program may receive promotional emails, product updates, exclusive offers, and other marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from promotional emails does not automatically unsubscribe you from SMS or RCS marketing, and vice versa.

Necessary transactional communications relating to purchases may continue after marketing preferences have been updated.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Maintain website functionality
• Remember customer preferences
• Track shopping cart activity
• Analyze website traffic and engagement
• Measure advertising effectiveness
• Personalize website experiences and marketing communications

We may permit authorized third-party service providers and advertising partners to use tracking technologies on our website.

You may manage certain cookie preferences through your browser settings or available website privacy controls.

Disabling cookies may affect website functionality and may not prevent all disclosures of information to advertising partners.

7. Sharing and Disclosure of Personal Information

We may disclose personal information to third parties for legitimate business purposes, subject to applicable laws.

These may include:

• Ecommerce and website hosting providers, including Shopify
• Payment processors
• Shipping and fulfillment partners
• Email and mobile messaging service providers
• Customer support platforms
• Website analytics and advertising partners
• Affiliates and companies within our corporate group

We may also disclose information with your consent, in connection with business transactions, or when required by applicable law.

Certain personal information, including identifiers, commercial information, and website activity, may be disclosed to advertising and marketing partners for personalized advertising.

Some of these activities may constitute a "sale" or "sharing" of personal information under applicable privacy laws. Where required, we provide customers with the ability to opt out.

Mobile Messaging Data Exclusion

Notwithstanding any other provision of this Privacy Policy, text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes.

This exclusion applies to SMS and RCS subscription information and consent records.

Disclosures of mobile messaging information to authorized service providers are limited to operating and delivering Bigso USA's messaging services and other legally permitted purposes.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining customer records, complying with legal obligations, resolving disputes, and enforcing agreements.

SMS and RCS consent records, unsubscribe requests, and opt-out information may be retained as necessary to document compliance and honor customer communication preferences.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access: Request information about personal data we maintain about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of eligible personal information.
• Portability: Request a copy of certain personal information in a portable format.
• Opt-Out: Opt out of certain sales, sharing, or targeted advertising activities.
• Restriction: Request limitations on certain uses of personal information.
• Withdrawal of Consent: Withdraw consent where processing relies on consent.
• Appeal: Appeal certain decisions regarding privacy rights requests where applicable law provides that right.

Where applicable, we recognize Global Privacy Control signals as requests to opt out of certain sales or sharing of personal information.

We may need to verify your identity before processing certain privacy requests.

11. Children's Privacy

Our website and Services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Bigso USA is not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business operations, or legal obligations.

Any updates will be published on this page with a revised "Last Updated" date.

Where required by applicable law, we will provide additional notice of material changes.

14. Contact Information

For questions about this Privacy Policy, your personal information, or our SMS and RCS messaging programs, please contact: